Dear Valued Customers,
To enhance your experience, we’ve compiled responses to some commonly asked questions:
Q: Is the product guaranteed?
A: Absolutely, our lighting products come with warranty service. The duration and specific conditions may vary by product. If you encounter any quality issues, please contact our customer service team for assistance and guidance.
Q: How can I check the status of my order?
A: Tracking your order is easy. Log in to expressoverseas.com, go to your account page, and find your order history, current status, and estimated delivery date. Additionally, upon ordering, we’ll email you an order confirmation with a tracking number for updates on your order’s progress.
Q: How can I track my package?
A: Copy the provided tracking number and visit the logistics company’s website. Enter the tracking number on their tracking or inquiry page to get detailed information about your package’s current location and shipping status.
Q: What if I want to exchange an item?
A: For exchanges, contact our customer service team. They’ll explain our policy, ensuring you understand terms like deadlines, product conditions, and return procedures.
Q: What types of lights do you offer?
A: Explore our diverse lighting range, including chandeliers, table lamps, wall lamps, floor lamps, and more. From modern minimalist to classic vintage, we have options to suit various room styles and preferences.
Thank you for your understanding and cooperation! Our commitment to exceptional customer service ensures your shopping experience is enjoyable. For more information, reach out to us at [email protected].
Best Regards,
WTANG TRADE CO., LIMITED