Thank you for choosing Expressoverseas.com for your shopping needs!
Payment and Shipping Policies:
Payment:
We offer free shipping on most orders with no minimum purchase requirement.
Payment options include PayPal and major credit cards like VISA, Mastercard, and AMEX, processed through PayPal.
Upon order authorization and verification, a confirmation email will be sent, and we will promptly prepare your order.
Shipping:
Our shipping policies are designed for orders within the United Kingdom.
We currently exclusively ship to the United Kingdom.
The overall delivery time comprises order processing time and shipping time.
Order Processing Time: Approximately 3-5 business days. This period allows us to process and prepare your order for shipping. Orders are typically processed within 3-5 working days after confirmation/payment. Please note that orders placed on weekends or holidays may experience slight delays, as our warehouse operates on weekdays (Monday to Friday), excluding holidays.
Shipping Time: Approximately 7-14 business days. Delivery time may vary based on your location and factors like customs inspections, severe weather, or strikes. Our shipping partners include Royal Mail, Hermes, DPD, and Yodel.
We will not process orders received after 5:00 pm (PST) on the same day.
Tracking:
A tracking confirmation email will be sent when your order is shipped. Allow 3-5 working days for tracking information updates. If your order is already in transit with no updates, please be patient, as it takes time for updates to appear once the parcel reaches the next shipping station.
For concerns about your order’s shipment or status, contact our customer support team via email. We’ll gladly check the status and assist you.
Address Change:
Once a package is en route, address changes are not possible. For delivery location changes, contact us within 24 hours of placing your order via email or online chatbot.
Order Cancellations:
Cancel your order before shipping by contacting us. Timely cancellations result in a full refund to your original payment method. Orders in transit or processed cannot be canceled.
Tax:
Generally, there are no additional charges beyond your order payment. However, customs may impose VAT, duties, or fees. If customs notifies you of tax, pay first and contact our customer service with the payment receipt for a refund.
Missing Items:
Contact our support team for assistance if your order is stuck at customs, returned, or lost during delivery. We’ll help with a refund or replacement.
Contact Information:
Company: WTANG TRADE CO., LIMITED
Company Address: Room 08, 14th Floor, Weida Commercial Building, 1A-1L, Tung Choi Street, Mongkok, Kowloon, Hong Kong
Email: [email protected]
Note: The provided address does not accept returns. For returns, contact our customer support team.
Tracking Your Order:
Tracking is easy. Follow these steps to monitor your shipment:
Click on the “Track Your Order” link in the page footer.
Use the tracking number from the email to track your package.
For further questions or assistance, reach out to our customer support team. We’re here to help!